Privacy Policy Page
Privacy Policy:
This Privacy Policy ("Policy") describes how Arua Glow collects, uses, and shares your personal information when you use our website, products, and services.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
* Personal Identifiable Information (PII):
* Contact Information: Name, email address, phone number, shipping address, billing address.
* Account Information: Username, password (hashed), purchase history.
* Payment Information: Credit card details (processed securely by third-party payment processors; we do not store full credit card numbers), billing address.
* Demographic Information: Age, gender (optional).
* Communications: Information you provide when you communicate with us, such as customer service inquiries, feedback, or survey responses.
* Non-Personal Information:
* Device Information: IP address, browser type, operating system, device identifiers.
* Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring URLs.
* Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see "Cookies and Similar Technologies" section below).
2. How We Collect Information
We collect information in various ways:
* Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, participate in surveys, or communicate with us.
* Automatically: When you use our Services, we automatically collect certain information through cookies and other tracking technologies.
* From Third Parties: We may receive information about you from third-party services, such as social media platforms (if you choose to link your accounts), payment processors, and analytics providers.
3. How We Use Your Information
We use your information for various purposes, including:
* To Provide and Maintain Our Services:
* Process and fulfill your orders.
* Manage your account.
* Provide customer support.
* Communicate with you about your orders, account, and our Services.
* To Improve and Personalize Our Services:
* Understand how you use our Services to enhance user experience.
* Develop new products, features, and functionalities.
* Personalize content and product recommendations.
* For Marketing and Promotional Purposes:
* Send you promotional emails, newsletters, and special offers (with your consent where required).
* Display targeted advertisements.
* Conduct market research and analysis.
* For Security and Fraud Prevention:
* Protect against fraudulent transactions and unauthorized access to our Services.
* Ensure the security and integrity of our systems.
* To Comply with Legal Obligations:
* Meet legal and regulatory requirements.
* Respond to lawful requests from public authorities.
4. How We Share Your Information
We may share your information with the following categories of third parties:
* Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Business Partners: We may share information with trusted business partners for joint marketing efforts or to offer complementary products and services, but only with your consent where required.
* Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
* Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
* With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information.
* Cookies: Small data files placed on your device. They help us remember your preferences, understand how you interact with our Services, and provide you with a personalized experience.
* Web Beacons/Pixels: Tiny graphic images that allow us to track user activity, such as page views and email open rates.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
* Access: The right to request a copy of the personal information we hold about you.
* Rectification: The right to request correction of inaccurate or incomplete personal information.
* Erasure: The right to request the deletion of your personal information, under certain circumstances.
* Restriction: The right to request the restriction of processing your personal information, under certain circumstances.
* Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
* Objection: The right to object to the processing of your personal information, under certain circumstances.
* Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.
9. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Arua Glow
Road #10, House #11, Sector#09, Uttara, Dhaka, Bangladesh]
Email: aruaglow@gmail.com, info@aruaglowbd.com
Phone: 01902986454
Last Updated: July 22, 2025
